FAQ Page

How do I get help?

Wherever you find yourself on our site, help is just a click away with our "Quick Help Me!!" button located at the top right corner of each page. Simply select this button and it will bring you to our support page. On this page you will find instructions to follow once you have chosen the "Get Support" link at the top of the page. These instructions include a small application that you must download in order to allow our technicians to access your computer once you have given us permission.

Once you have completed the download you will have the option to speak with one of our technicians who can help diagnose your problem. In order to receive our services, our users must register with Nerds on the Net. Registration is quick and easy and once your account has been created, the restoration of your computer has begun. You can chat instantly with your technician on your own computer and watch as they make the necessary upgrades and troubleshoot to solve your problem.

Is remote support safe?

With the quick installation of our Remote Access software, a secure connection is made. The technician assigned to your account will have access to your computer in the same way that you do in the comfort of your own home. Throughout your session all information is transmitted using a 256-bit encryption to ensure the highest level of security. Once a connection has ended with your computer, our technicians no longer have the ability to access your computer remotely unless you give them permission to so again.

Are the technicians qualified?

Our technicians are fully certified and experienced in the newest technologies. Throughout their employment at Nerds on the Net, we provide ongoing training to ensure the highest quality service for our customers.

How long does it take?

The length of time can vary due to the many services that we provide. Although we cannot guarantee a time period for our services, our goal is to provide our customers with a fast, safe and secure option for their computer issues. Once a technician has uncovered the problems with your computer, it will be possible to provide you with a more accurate estimate of completion time.

How much does it cost?

Our prices vary due to the complexity of issues surrounding computer repair. Nerds on the Net has several options in order to meet your specific needs. We have packages directed at specific problems, such as spyware, viruses and computer clean up. We also offer minute packages if the source of your problem is undetermined. All of our prices can be found on our Pricing page. Our technicians are prepared to help diagnose your problem in order to ensure that you are receiving the right package for your specific needs.

How do I know if my computer needs service?

There are several signs to watch out which may indicate a problem within your computer.

Computer Slow Downs: Does your computer take significantly longer to load applications than it used to? Does your computer start to run slowly once you have 2 or more windows running at once? There are several reasons for this, the most common being buildup of unused programs on your computer.

Pop-ups: When surfing the web, do you have windows appearing on your screen that you did not open yourself? If this is happening often, chances are that you have acquired spyware or a virus in your internet surfing.

These are only some of the more popular issues that arise in everyday computer use. Nerds on the Net has the technicians and the tools to fix your specific computer problems. If your computer is not functioning as it did when new then you may be experiencing one of many common computer problems. Our technicians are prepared to diagnose your needs and offer you the best solution for them.