Frequently Asked questions

Guaranteed Online Tech Support

We return your computers lost performance without the need for you to bring your computer anywhere, or even arrange for a technician to come to your house. All services are performed remotely, requirely only an internet connection.
Everything from a tune up, to virus and spyware removal, through to database and Cisco consulting, your solutions for Tech Support are all in one place.
We guarantee all services performed fully 100%. If you are not completely satisfied, we will work with you to determine the cause of the problem, and to find the best solution possible. The best thing about Online Support is that all functions are performed while you watch, so you can watch the process and learn along the way.

How do I get help?

A simple visit to nerdsonthenet.com lays out all of the options. Registration is quick and simple. Once registered, you need only select a service, or begin chatting with one of our technicians to diagnose the problem, and get the best help. Download a quick application and then let our techs go to work, correcting the issues while you watch.

But is it safe?

Absolutely. The process is very straightforward. Register an account, and either chat with a tech, or start a new session immediately. When a new session is started, you will see a prompt to download a file. Click “yes”, run the program, and the secure connection is made. The technician will have access to your computer, just as you have access to your computer when you’re sitting in front of it, however you maintain the right to end the session at any time with a click of a button. Throughout the session, all information is transmitted with 256-bit encryption for the highest level of security. Once a session is ended, there is no means for our technician can reconnect with your computer, unless you again give your consent.

Are the technicians qualified?

Yes. All technicians are fully qualified and experienced before being hired. Once hired, we supervise further training to ensure the best quality of service.

How long does it take?

The length of time varies greatly with the required services, but generally less then one hour.

How much does it cost?

Again, the price varies with the service. Chatting with a technician can help to determine the best services for your situation. Most general services cost $67. If all else fails, we have Minute Packages starting as low as $50/hour.

How do I pay?

All major credit cards are acceptable forms of payment. Visa, Mastercard, and American Express.

How can I tell if my computer is in need of some service?

The most common sign that it’s time to have your computer checked out is lag. Does starting your computer take significantly longer than it used to? Can you only have one or two windows open at a time, before your computer starts to slow down? Do random internet windows open every time you try and browse the web? If you answered yes to any of these questions, then that is a sign that we can bring some life back to your computer.

Start chatting with a tech now to find out which service would be most helpful for you.